IIA Canada National Conference 2022

Yvette De Luna

BE Leadership Institute

Yvette De Luna

BE Leadership Institute

My name is Yvette De Luna. I am an employment attorney that began defending small business against employee claims 25 years ago. During that time, I realized that employment claims, at their core, are about two things: lack of proper documents and failed relationships with employees. When I got a turn at managing employees directly, I realized I knew my role and performance expectations placed on me and I knew how to do all that. The part that I did not know how to tackle was approaching employees. Was I supposed to befriend them? Was I supposed to sort of parent them? Was I supposed to boss them?

The framework worked. I called it R.E.D. because it stands for Respect, Empathy and mindful Detachment. Used in tandem, these skills bridge communication between managers and employees. Given that money is no longer the only chip on the bargaining table, an interaction framework for managers facilitates understanding and thus delivering what matters to the Digital Age workforce.

I authored a book called Broken Work Vows: 3 EQ Skills to Build Strong Relationships with Employees in the Digital Age. I also train and coach managers, supervisors, business owners and leaders on how to use R.E.D. It transforms workspaces into communities where collaboration is organic.

Sessions by Yvette De Luna