Jacqueline Bukaluk is Chief Operating Officer, Internal Audit and Credit Review at RBC.
Jacquie is responsible for ensuring that the Internal Audit and Credit Review group provides independent and objective risk assessment of the effectiveness of risk management practices, internal controls and governance processes for all areas of RBC. Jacquie is also accountable for all the global governance and operational needs of the Internal Audit function and the Credit Review group. She manages and leads the strategic transformational objectives of the function, including the implementation of all major initiatives and change management. She ensures that all professional standards are adhered to across the function in the performance of its accountabilities, as well as ensuring compliance with all regulatory requirements. Jacquie joined RBC from Deloitte, where she was a Partner in the Risk Advisory practice.
She holds an MBA from the Ivey School of Business, B. Commerce from McMaster University and is a CPA, CMA. She also holds the IIA’s CRMA designation. Over the past 15 years Jacquie has held numerous executive and board positions with the Toronto Chapter of the Institute of Internal Auditors, including the Vice President of Programs, Chapter President, Board Chair, Governor, Chair of the Nominating Committee and Chair of the Governance Committee. She is Co-Chair of the 2019 IIA Canada National Conference.