Influencing without Power – Creating Collaborative Change
Level: Basic
Auditors are task-oriented beings. We get stuff done. Lost in the effort is our impact on customers. The relationship is often viewed as a transaction – we ask – they give. Unfortunately, we lose a valuable opportunity with this method. The customer is less likely to approach us with a problem they are facing, ask for advice, or include us in initiatives, all of which diminishes opportunities to add value. There is value in creating long-lasting and meaningful customer relationships that transcend individual audits and projects. Dan will share real-life stories of significant issues that were mitigated because trusting customer relationships had been established.
In this highly interactive session, attendees will learn about the CREATE model for building healthy and long-lasting customer relationships.
Developing Customer Commitment
Demonstrating Respect
Employing Empathy
Being Authentic
Establishing Trust
Understanding Expectations
Participants will leave with three immediate “go-do’s” that will transform customer engagement.
Session Interactivity Level: High
Live Polling
Q&A Throughout
Incentives for Attendee Participation